Contrary to Richard Carlson's best selling serries, "Don't Sweat the Small Stuff", in the business world, someone needs to pay attention to the "Small Stuff".
Take a look at this list of Small Stuff:
- Dirty Windows
- Litter in the Parking Lot
- Employee tardiness
- Messy Desk
- Unanswered email/voicemail
- etc.
Here's another quick list of Small Stuff directly related to cash flow:
- Not sending out monthly statements/invoices
- Not giving correct change
- Not paying bills within 30 days and thus racking up interest and penalties
Then you have three choices:
- Bring aboard someone who is a detail person and will look after those items I have listed.
- Incorporate the biggest of the small stuff into your "Must Do" list.
- Shut down, close the doors, or watch your customers go to the place that keeps an attentive eye on the "Small Stuff".
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