The Grump

Take a moment and look at the people in your office or store that you work with. I bet one of them is a bit of a grump. Or maybe there are two of them, since it's hard to be grumpy all by yourself.

Don't see any grumps? Maybe it's you? I hope not.

Attitude is an integral part of your marketing because marketing is about relationships.

Everyone has a bad day every once in awhile, but if there is someone that is having a string of bad days, bad weeks, bad months, Stop.

Stop and find out what's wrong. Perhaps there is a legitimate complaint that you can help solve. Or perhaps it is something totally unrelated to work. But ignoring the grump is like ignoring a broken leg.

You can pretend it doesn't exist, but it's gonna keep you from performing at full speed.

See, marketing is so much more than just advertising...